Shipping and delivery
The DoomsDay Depot offers shipping to eligible addresses in Canada and the United States. Availability varies by product and destination. An available checkout option does not guarantee delivery to every address; if we cannot fulfill an order, we will contact you and refund any payment for items we cancel.
Fulfillment partners and separate shipments
We use fulfillment partners to ship products directly to customers. Items may ship from different locations, including outside Canada or the United States, and arrive separately. We remain your point of contact for order support.
Rates, taxes, and estimates
Available shipping methods, shipping charges, currency, and applicable taxes are displayed before payment. Processing time and carrier transit time are separate. Refer to any product-specific or checkout delivery estimate provided for your order. If no estimate is displayed, contact us before ordering so we can check the expected processing and delivery times for your product and destination.
We do not offer one fixed processing or delivery timeframe for all products. Any estimates provided depend on stock, fulfillment location, carrier, and destination. Business days exclude weekends and applicable public holidays.
Delays and unavailable items
If we learn of a significant delay or cannot fulfill your order, we will contact you with the information and options available, including cancellation or refund where appropriate or required by law. Weather, carrier, customs, and supplier delays do not remove your statutory rights.
Tracking
We will provide tracking information when it becomes available. Carrier updates can take time to appear after a label is created. Separate parcels may have separate tracking numbers.
Customs and import charges
Cross-border shipments may be subject to import duties, taxes, or carrier clearance charges. Whether these charges are included depends on the product and shipping arrangement. Check the disclosures at checkout and contact us before ordering if the treatment of import charges is unclear. We will not ask you to agree to an undisclosed charge without explaining it.
Address errors, missing parcels, and damage
Check your address before ordering. Contact us promptly if an address needs correction or a parcel is late, missing, damaged, or marked delivered but cannot be found. We will investigate with the fulfillment partner or carrier. Any proposed redelivery charges will be explained before you agree to them.
Contact and returns
Email cgs.create@outlook.com with your order number. See our Return and Refund Policy for the 60-day change-of-mind return window and instructions. Nothing in this policy limits rights under applicable consumer protection law.